Contact - Best of all, you can have direct contact with the Multicare Electronics team that will repair your equipment. Many companies do not allow customers to have direct contact with service centre personnel. We will give you that facility when required so that we quickly resolve any repair issues you may have.
Warranty repairs - We can carry out all warranty repairs on your equipment for you. Fully authorised by Pelco (the only authorised Pelco Service Centre in the UK), we will return your repaired products and equipment carriage paid with speed and efficiency. To minimise delays.
we can deal direct with installers and distributors. This way, the delays are kept to a minimum.
Non-Warranty repairs - These repairs are just as important as the warranty repairs. The same importance is given to non-warranty repairs as warranty repairs. To minimise delays, we can deal direct with installers and distributors. This way, the delays are kept to a minimum.
Factory fitted parts - All parts that are fitted to equipment are factory recommended and supplied direct from Pelco. Not only that, but we have first-hand knowledge of the latest fixes in terms of parts changes, firmware changes, etc. This is not available to any other unauthorised Service Centre.
Returns - For your convenience, there are several ways in which you can communicate with us to obtain returns numbers. These are: Website returns form, email, telephone (0113 279 1255) and fax (0113 279 2229).
Trade Account /Facilities - For those customers who use our repair services regularly, we invite such customers to join our trade account facilities. This enables quicker turnaround of repairs and favourable payment terms.
Quick Turnaround times - Our procedures enable us to ensure quick turnaround times. Pelco’s investment in inventory at our premises helps us achieve this objective. Whether warranty or Non-warranty, we are committed to providing a speedy repair service.
Spares - We have a large stock os spare parts that are availiable to purchase through our parts site www.multicareloan.co.uk
|
